# Support

### Plans

The CloudBit platform does not have a paid support plan option. Since it is a budget-cloud, only a free, basic support plan is offered on a best effort basis.

| Plan  | Channel          | Response time                                                                         |
| ----- | ---------------- | ------------------------------------------------------------------------------------- |
| Basic | Ticketing System | <p>Best effort (no specific guarantee).</p><p>We usually respond within 24 hours.</p> |

{% hint style="info" %}
**Looking for Premium Support?**\
Then we recommend the premium cloud services of our partner company [Flow Swiss](https://flow.swiss).
{% endhint %}


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